AUSTRALIAN CUSTOMERS

 

FREE SHIPPING (Australian Customers)

We are proud to offer Free Shipping on any order over $99.95 via Express Post, Australia wide.

Orders under $99.95 will be charged $6.95 for shipping and will also ship via Express Post.

 

DELIVERY TIMES

We use Australia Post's Express Service for next business day delivery within their Next Day Delivery Network.

If you're located outside of major cities (non-metro) or in a rural area, please allow an extra 1-2 business days for your Express Post parcel to arrive.

80% of residential & commercial addresses are covered within the network.Visit Australia Post's website to estimate transit times here

Please note, although rare, unforeseeable delays within the Australia Post network can occur which may affect next day delivery. Please consider this possibility upon making your purchase. 

 

ORDER PROCESSING

Orders placed before 2pm AEST on a business day are sent that same day.

Orders placed after 2pm AEST on a business day are sent the following business day.

Orders placed on weekends are sent the next business day.

*Public Holidays: please allow 1 extra business day for your parcel to arrive in the event that a public holiday falls in your delivery window.

*Flash Sales: due to high order volume during Flash Sale periods there may be 24 hour delays in shipping your order. Although rare, please consider this if delivery of your order is highly time sensitive.

 

TRACKING (AUSTRALIAN CUSTOMERS)

We ship all our parcels via Australia Post (Express Post). As soon as your order has shipped, you will be notified by email which will include your tracking number.

To track your parcel click here.

 

DELIVERY TO YOUR HOME ADDRESS

If you're not home when the courier attempts to deliver, a slip will be left for you by the courier & you will then be able to collect your parcel from the nominated Australia Post office. The collection office will be specified on the slip & it is usually your nearest post office. You will need to present ID to collect the parcel. This is the most secure way to post and all parcels will be shipped this way.

Alternatively, should you wish to have your parcel left at your home address (instead of receiving a slip) this can be arranged. Please notify us via email cs@sansloane.com.au immediately after placing your order. Our amazing staff will normally process orders within a matter of minutes or hours so you need to be quick to arrange this - once your order has been processed & shipped it cannot be recalled. Should you nominate to have your parcel left at your address, the courier will leave your parcel in the most secure area possible out of the weather. Warning: in very rare instances parcels can become lost or stolen using this method - in the very unlikely event that your parcel goes missing (and you requested for it to be left by the courier) San Sloane will not be held accountable.  

 

DELIVERY TO A BUSINESS ADDRESS

You may of course, nominate a business address for the delivery of your parcel. Please ensure that you provide a full & detailed address so that the courier can easily drop it off at the right place. Not all couriers are familiar with your work area or reception, so please be specific.

 

CHANGING YOUR DELIVERY ADDRESS

Our amazing team aims to process and pack your order as fast as possible. This means your shipping address can only be changed if your order has not left. To change your shipping address, email us as soon as possible cs@sanslaone.com.au

 

INCORRECT SHIPPING ADDRESS

Please take extra care when entering your shipping address to ensure it is correct & accurate. In the event that you provide us with an invalid shipping address and as a result the parcel is either lost in transit/misdelivered or automatically returned to us by Australia Post, we will not be held accountable. Any further required shipping to have the parcel sent back to you will be at your expense plus, a $25 flat rate return to sender fee.

 

ORDER CANCELLATION

Please take care when placing your order. If you decide to cancel your order prior to shipping, our normal returns policy applies. 

 

INTERNATIONAL CUSTOMERS (Outside Australia)

We offer very economical & fast shipping worldwide via DHL Express.

For most countries, transit time with DHL Express is just 2-4 business days from Australia.

Final shipping charges will be displayed at the check-out.

Please note that whilst typically accurate, we are unable to guarantee actual time frames and that shipping delays will not be accepted as grounds for additional refunds of any sort (such as duties and taxes).

 

DUTIES & TAXES

We are required by Australian Law to declare the full value of the goods being shipped as 'merchandise' in AUD  - we are unable to declare a lower value as 'gift'.

Please note that your order may attract import duties or local taxes upon arrival into your destination country. Please familiarise yourself with any such local customs charges that may be applicable before purchasing.

 

SHIPPING & TRACKING 

We ship all international orders using DHL Express & you will receive tracking details once your has shipped.

You can track your parcel via DHL here.

If no one is at your nominated address, a card will be left for you to collect the parcel from your nearest local post office - the collection post office will be stated on the card (usually your nearest local post office).