Full Price & Sale Items

If within 7 days of receiving your order you decide that it's not suitable for any reason or if the size isn't right, you are welcome to return your order for an exchange or refund.

This is subject to our final quality assessment of your return to ensure it is in new & unworn condition, with all original tags & packaging intact.

To make a return request, please email: cs@sansloane.com.au

We will provide you with your RA (return authority) number. Returns without a RA number will be refused.

Final Sale Items

Are not eligible for return under any circumstances.

New and unworn condition

We do not accept returns on items which show any signs of wear or accidental damage/marks. Items which have been misused, accidentally damaged or marked, mistreated or roughly handled will not be eligible for exchange or refund. We will return any such items to the customer in such cases. This decision will be made at our discretion.

All original tags must be intact (removal of any tags voids this return policy) and all original packaging must be returned as well.

Return shipping 

If you decide to return your order you'll need to pay for the cost of the return shipping. Any shipping costs paid are not eligible for refund or credit unless the item is found to be faulty. It is the customer’s responsibility to ensure safe delivery back to San Sloane – if your item is lost in the post or damaged, San Sloane will not be held accountable. We recommend using registered post with signature for your return

Afterpay returns

If you purchased using Afterpay our regular returns policy & process will apply. Please follow our return instructions on this page. Once we have received & approved your return (within 24-72 hours) you will be issued with an exchange or refund, subject to our final quality assessment as detailed above. Once we process your return, Afterpay will simply refund any payments you have made to date & the billing cycle you have entered into with Afterpay will cease.

1.             Email cs@sansloane.com.au  to request a return - we will provide you with your Return Authority Number (RA#) & our return address.

                *We must receive your return request email within 7 days of receiving your parcel.

2.             Include your original invoice inside your return parcel & write your RA# on the invoice.

3.             Package securely & post it back to us within 7 days of your RA# being issued (14 days for International customers).

Important information regarding your return

We must receive your return parcel within 7 days of issuing your RA# (14 days for International customers). Failure to return your item within this period may result in us refusing the return.

Returned items without a RA# may be refused.

Returned items must be in their original, new & unworn condition with all tags intact (free of any marks/signs of wear). Of course you can try the garment on. Please just be careful to not damage the item or mark it with deodorant, creams, perfume or makeup etc.

If the item is not re-saleable as new & original condition the return may be refused & posted back to you at your expense.

Returns are processed within 24-72 hours of receiving the item.

It is the customer’s responsibility to ensure safe delivery back to San Sloane – if your item is lost in the post or damaged, San Sloane will not be held accountable. We recommend using registered post with signature for your return.

We do not offer exchanges. Instead of waiting for your return to reach us & be processed, please simply make a new order for the desired item. This is the fastest way for you to receive your intended item.

Please follow our regular return instructions to make your return - the returned item will be processed in due course.

If you purchased using Afterpay our regular returns policy & process will apply. Please follow our return instructions on this page. Once we have received & approved your return (within 24-72 hours) you will be issued with an exchange or refund, subject to our final quality assessment as detailed above. Once we process your return, Afterpay will simply refund any payments you have made to date & the billing cycle you have entered into with Afterpay will cease.

Please note that many of our items need to be treated with love and care as they are delicate.

If an item becomes marked or damaged due to misuse/mistreatment, wear and tear or rough handling we will not be held accountable - such items will not be deemed as faulty. Any such items will not be eligible for return or remedy and may be returned to you at your expense.

*Flash Sales: where a promotion code for a flash sale is used on any item - our regular return policy applies. Return requests made within 7 days of receiving your item are eligible for exchange or refund.

*Flash Sales: flash sale codes or any discount code cannot be used in conjunction or combined with other discount codes or online credit codes.

*Flash Sales: due to high order volume during Flash Sale periods there may be 24 hour delays in shipping your order. Although rare, please consider this if delivery of your order is highly time sensitive. 

Most of the time, the right size for you will simply be the regular size which you already have in your wardrobe. We do make suggestions on certain styles as needed which may help guide you to make the right selection. If your item is not suitable you can request a return for exchange or refund - see above sections for full terms & details.

Please note the care instructions on the label of your garment & ensure that your dry cleaner follows the specific instructions. In the event that your item becomes damaged in dry cleaning due to incorrect methods &/or lack of proper care being taken, San Sloane will not be held accountable and we will not be able to provide any recourse.

It is your responsibility to maintain your item & care for it properly. Any damaged caused by dry cleaning, alterations or misuse will not be eligible for return.

Please take care when placing your order. If you decide to cancel your order prior to shipping, our normal returns policy (described above) applies.

Please note, although we ship orders daily & on time, unforeseeable delays within the Australia Post network can occur which may affect timely delivery.

Please consider this possibility upon making your purchase. You are of course able to make a return request within 7 days of receiving your parcel as detailed in sections above.

If within 7 days of receiving your order you decide that it's not suitable for any reason you are welcome to return your order. 

Please email us cs@sansloane.com.au to make a return request & to obtain your RA number.

Return shipping

If you decide to return your order you'll need to pay for the cost of the return shipping. We do not issue return labels. We encourage you to check the cost of returning your parcel to our Melbourne, Australia address first.

Any shipping costs paid are not eligible for refund or credit unless the item is found to be faulty, subject to our inspection.

Import duties & taxes

Please track your item & make timely payment of any import duties & taxes as charged by your local customs.

Duty/taxes are non-refundable by San Sloane. You may seek to have any duty/taxes paid refunded from your local customs authority if you return. San Sloane is not involved with this process.

Original condition 

We do not accept returns on items which show any signs of wear - items which have been marked, used, damaged, mistreated or present with odours will not be eligible for refund or credit.

Returned items must be in their original, new & unworn condition with all tags intact. Any items that do not meet this criteria & our inspection will not be eligible refund/credit/exchange & will be returned to you at your cost.

Return on time

Once you have been issued your Return Authority number (RA#) we must receive your return parcel within 14 days from the date we issued your RA#. Failure to do so may result in refusal of your return & your parcel may be returned to you at your cost.

Important

Please mark your return parcel as “Returned Goods”. Failure to dot this may result in us having to deduct any import duty/taxes payable from your refund or credit balance.

We do not issue return labels so if you decide to return your item you'll need to pay for the cost of the return shipping.

1.             Email cs@sansloane.com.au  to request a return - we will provide you with your Return Authority Number (RA#) & our return address.

                *We must receive your return request email within 7 days of receiving your parcel.

2.             Include your original invoice inside your return parcel & write your RA# on the invoice.

3.             Package securely & ensure we receive your return within 14 days of your RA# being issued.

Important information regarding your return

We must receive your return parcel within 14 days of issuing your RA#. Failure to return your item within this period may result in us refusing the return.

Returned items without a RA# may be refused.

Returned items must be in their original, new & unworn condition with all tags intact (free of any marks/signs of wear). Of course you can try the garment on. Please just be careful to not damage the item or mark it with deodorant, creams, perfume or makeup etc.

If the item is not re-saleable as new & original condition the return may be refused & posted back to you at your expense.

Returns are processed within 24-72 hours of receiving the item.

Important: please mark your return parcel as “Returned Goods”. Failure to dot this may result in us having to deduct any import duty/taxes payable from your refund or credit balance.

Subject to our inspection your return will be processed within 24-72 hours of receiving the item. 

Please read below our conditions & return criteria regarding returning in original unworn condition, mistreatment, wear & tear.

We do not accept returns on items which show any signs of wear - items which have been marked, used, damaged, mistreated or present with odours will not be eligible for refund or credit.

Returned items must be in their original, new & unworn condition with all tags intact. Any items that do not meet this criteria & our inspection will not be eligible refund/credit/exchange & will be returned to you at your expense.

Of course you can try the garment on. Please just be careful to not damage the item or mark it with deodorant, creams, perfume or makeup etc. 

Refunds will be issued back to the original method of payment less any shipping costs paid - we do not refund shipping costs from the original order or for your return cost of shipping.

Foreign Exchange Rate Fluctuations - when shopping with us, you will be charged in AUD and your bank/payment provider will convert our AUD amount into your local currency at that moment in time. When we issue a refund, we also refund you in AUD - please keep in mind that foreign exchange rates change slightly every day - this means that on your card statement, the refunded amount in your local currency will be slightly more or less than the original amount you paid.

In the event that you return your purchase, any import duties & taxes paid are not refundable or eligible for credit.

However, you may be able to claim back any duties/taxes paid with your local customs if you make a return. Please contact your local customs authority to do this. San Sloane is not involved with this process.

If an item is returned to us by DHL as “unclaimed” or "refused", we will deduct any return shipping fees that we incur from DHL, from your refund. These additional charges could be anywhere from $30-$70 depending on the parcel size & DHL’s fees.

Example: if your order was $200 plus $30 shipping paid ($230 total). Your refund would be $200 for the goods (original shipping fees not refunded), minus the charges (say $50 for example) we incur from DHL associated with the unclaimed/refused return shipment. So in this example, your refund would be $150. 

Any international shipping fees, duties or taxes paid in association with your order are not refundable.  

Failure to respond to DHL’s payment requests or make payment in a timely manner (or reminders from San Sloane) will result in DHL sending the goods back to Australia without further notice to you as “unclaimed/refused” – this will result in you incurring return shipping fees to Australia as described above.

San Sloane will not be held accountable in such instances. We advise to check the tracking & make contact with DHL to pay any duties/taxes so that your delivery can take place.

We encourage you to check & follow the DHL instructions which you would have received by email &/or text message to make payment of your duties & taxes.

When shopping with us, you can select your preferred currency - the prices shown in your local currency are very accurate as per the live foreign exchange rate.

However, please keep in mind that exchange rates move minute by minute very slightly - this means that the charge which appears on your credit card or banking statement may be slightly different to the indicative charge displayed on our website whilst you were shopping with us. 

At the Checkout, you will be charged in AUD and your bank/payment provider will convert our AUD amount into your local currency.

When we issue a refund, we also refund you in AUD - please keep in mind that foreign exchange rates change slightly every day - this means that on your card statement, the refunded amount in your local currency will be slightly more or less than the original amount you paid. This is not in San Sloane's control and we will not be able to compensate you for differences or movements in exchange rates.

If you're not happy with the size or the fit we will of course allow you to return your purchase provided that it meets our standard Return Policy as outlined at the top of this page and in sections above.

Most of the time, the right size for you will simply be the regular size which you already have in your wardrobe. We do make suggestions on certain styles as needed which may help guide you to make the right selection.

Please understand that our comments regarding sizing & fit are there as a guideline only.

You are welcome to return your purchase for a refund (subject to our regular policy & terms as outlined in above sections).

However, we will not refund any shipping fees paid or duty/taxes for reasons of being unhappy with the fit or, incorrect size.

In general, when shopping online please understand that there may be very slight differences in coloration of items depending on which monitor you view the item on/brightness levels on your device etc.

As an online merchant, this is not something that we can be held accountable for. You are welcome to return your purchase for a refund (subject to our regular policy & terms as outlined in above sections). However, we will not refund any shipping fees paid or duty/taxes for reasons of inaccurate coloration/description. 

Please rest assured that we use high quality images and take the highest level of care with our pictures to ensure that they are accurate.

Please note that we are unable to offer exchanges on international orders.

If you are returning your item & you are seeking another item, please simply proceed through check out & complete your purchase of the desired item under a new order.

If you have been provided with a RA# and your return meets our return criteria (as outlined in sections above) you will receive a refund of that order subject to our final inspection of your return.

It is your responsibility to ensure the goods are packaged securely to ensure they arrive back to us in new & undamaged condition. Failure to do so may result in refusal of your return.

In the event that your returned parcel becomes lost in the post we will not be held accountable. It is important that you clearly address the parcel and keep a copy of the tracking number in case you need to take recourse with your chosen postal service.

Please take care when placing your order. An order can only be cancelled if we are notified prior to shipping. Orders are usually shipped within 1-2 business days from date of order (or even the same day of order).

If your order ships & a cancellation request is received after the event, our normal returns policy will apply. Shipping fees are not refundable.

Any potential return to sender fees that San Sloane incurs associated with an order cancellation will be deducted from your refund once the goods arrive back to us.

Any import duties & taxes are non-refundable by San Sloane. You may seek to have any duty/taxes paid refunded from your local customs authority. San Sloane is not involved with this process.